Opening a Business Electricity Subscription

Electricity Tariffs Retail Sales Contract Subscription Questions İndirimli Elektrik

Opening a Business Electricity Subscription

Following the steps below, you can quickly apply for a new electricity subscription for your business. You can view the documents required to conclude a household electricity contract and find out where you can submit your application.

Let Aydem become a business partner with your workplace!

We recommend you to make an appointment for receiving services quickly at our Customer Relations Center.

Online Appointment 0850 800 0 186 All Customer Relations Centers

Application Documents

Below are the required documents based on your subscription type.

Documents Required for Commercial Subscribers

Installation Number / Meter Barcode Number / An old bill of the location for subscription
Original Copy of the Identity Card (to be checked for identity authentication only and then to be returned to the customer.)
Full Name / Title of the Property Owner (If natural person, Turkish Identity Number; if entity, Tax Identification Number must also be submitted.)
Tax Registration Certificate (Tax no. tax office, business title)
Trade registry no. and the name of the trade registry office
If the natural person / legal entity that will complete the procedure is different, a Power of Attorney / Signatory Circular / Certificate of Inheritance depending on the situation
A document proving the right of use for the new tenant (Both the original copy and a photocopy of the Rental Contract or Deed must be submitted.)

A currently valid DASK (Turkish Catastrophe Insurance Pool) Policy Number (required for Commercial Buildings / Business Centers / Administrative Services / Educational Centers, etc.; a DASK policy is not compulsory for buildings which are wholly used for commercial and industrial purposes.)

Documents Required for Industrial Subscribers

Letter of application
Installation number (if it is the first subscription, work completion document is required.)
Turkish identity number of the authorized person
Signatory circular
Industrial registry certificate
Additional documents based on subscription sub-groups
Treatment Facilities: Document from the Ministry of Environment and Forestry
Opening license activity certificate

Documents Required for Agricultural Irrigation

Installation Number / Meter Barcode Number / An old bill of the location for subscription
Identity Card instead of original identity card (that of the official in charge for legal persons / Original Identity Card (checked and returned only for identity verification)
Original copy of the permit or license for water usage ( if the water is obtained from underground resources or taken from aboveground resources, a document for using underground water or a water usage permit from the office of State Hydraulic Works)
A document issued by Provincial Directorates of Agriculture proving that irrigation is for agricultural purposes
For subscriptions in the name of unions and cooperatives, documents relating to the establishment and management of the union
In addition to these, if the applicant is a legal entity, a certificate of authorization from the board of directors of the company or a notarized power of attorney and signatory circular, as well as corporate seal
A document to show that they work in one of the areas of activity listed in the relevant article of the Law (In the Procedures and Principles for Tariff Practices of Contracted Retail Sales Companies and Legal Entities That Hold a Distribution License, “Article 5 -“(3) This subscription group includes milk collection centers, cattle breeding businesses, cattle milk businesses, sheep and goat businesses, broiler chicken coop, layer hen coop, breeding coop, commercial turkey coop, commercial goose coop, commercial quail coop, commercial duck coop, aquafarming businesses, hatchery businesses and greenhouses, which operate in compliance with the document obtained from relevant departments of the Ministry of Agriculture and Forestry.)

Frequently Asked Questions

What are the fees that must be paid for Retail Sales Contract?

Deposit amount, cut-off/connection fee and stamp duty are charged for all contract applications.

I have applied for a Retail Sales Contract. When can I start to use electricity?

Duly signed contracts will be registered within the same day and the distribution company will be informed. The electricity will be supplied by the distribution company within 24 hours for housing settlement areas and within 48 hours outside housing settlement areas, starting from the date of notification or the date on which the obligation towards the distribution company is fulfilled.

Does the subscription contract have to be in the name of the user?

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

Can I submit a letter of guarantee as a security deposit for my business electricity subscription?

An open-ended (definitive) letter of guarantee, available from banks, can be used as a security deposit.

COMMERCIAL QUALITY CODE NO.	COMMERCIAL QUALITY INDICATOR	STANDARD DURATION	AMOUNT OF COMPENSATION OR ACTION TO BE TAKEN YEAR 2025
1	Applications recorded by the Consumer Services Center are finalized and communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within 15 business day	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
2	Sending the second notification to the consumer (along with written and permanent data storage device)	At least 5 business days given for payment, following the last payment date	If disconnection has occurred, no disconnection-reconnection fee is charged. The responsible supply company bears this cost Residential Subscribers: TRY 277 Other Subscribers: TRY 554
3.1	Communicating the results of investigations into objections about billing/payment notifications related to the responsible supply company to the consumer, either in writing or via a permanent data storage device, as per the consumer's request	Within a period of 10 business days	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
3.2	After the responsible supply company receives the investigation results regarding objections to billing/payment notifications, these results are to be communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within a period of 3 business days	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
4	If an objection to a bill/payment notification is justified, the consumer should be reimbursed for any overcharged amount related to the consumption cost in question	Within a period of 3 business days	The reimbursement will consist of 50% of the overcharged amount, plus any late payment penalties, Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum of TRY 6,924 + late payment fees
5	In the event of termination or expiration of a retail sales contract, the cash deposit amount collected should be refunded to the consumer	The refund should be made within a maximum of 5 business days from the date of contract termination, provided that all debts have been paid and the security deposit has been updated	The refund will consist of 50% of the remaining amount after deducting the principal debt from the updated deposit amount, along with late payment fees if the refund occurs more than 5 business days after the contract termination date Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum ofTRY 6,924 + late payment fees
6	Establishment of a retail sales contract upon properly submitted applications	To be completed within the same day	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
7	Providing information to the distribution company for record-keeping about the established retail sales contract	On the day the contract is established	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
8	Initiating legal action for debts not paid on time	At least 45 days after electricity is cut off following the second notification	Residential Subscribers: TRY 554 Other Subscribers: TRY 1108

COMMERCIAL QUALITY CODE NO.

COMMERCIAL QUALITY INDICATOR

STANDARD DURATION

AMOUNT OF COMPENSATION OR ACTION TO BE TAKEN YEAR 2025

Applications recorded by the Consumer Services Center are finalized and communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device

Within 15 business day

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

Sending the second notification to the consumer (along with written and permanent data storage device)

At least 5 business days given for payment, following the last payment date

If disconnection has occurred, no disconnection-reconnection fee is charged. The responsible supply company bears this cost Residential Subscribers: TRY 277
Other Subscribers: TRY 554

3.1

Communicating the results of investigations into objections about billing/payment notifications related to the responsible supply company to the consumer, either in writing or via a permanent data storage device, as per the consumer's request

Within a period of 10 business days

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

3.2

After the responsible supply company receives the investigation results regarding objections to billing/payment notifications, these results are to be communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device

Within a period of 3 business days

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

If an objection to a bill/payment notification is justified, the consumer should be reimbursed for any overcharged amount related to the consumption cost in question

Within a period of 3 business days

The reimbursement will consist of 50% of the overcharged amount, plus any late payment penalties, Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum of TRY 6,924 + late payment fees

In the event of termination or expiration of a retail sales contract, the cash deposit amount collected should be refunded to the consumer

The refund should be made within a maximum of 5 business days from the date of contract termination, provided that all debts have been paid and the security deposit has been updated

The refund will consist of 50% of the remaining amount after deducting the principal debt from the updated deposit amount, along with late payment fees if the refund occurs more than 5 business days after the contract termination date Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum ofTRY 6,924 + late payment fees

Establishment of a retail sales contract upon properly submitted applications

To be completed within the same day

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

Providing information to the distribution company for record-keeping about the established retail sales contract

On the day the contract is established

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

Initiating legal action for debts not paid on time

At least 45 days after electricity is cut off following the second notification

Residential Subscribers: TRY 554
Other Subscribers: TRY 1108

Excluding Taxes, Funds and Shares approved by EMRA and to be applied as of September 1, 2022; Green Tariff
Distribution System Users
Consumers Purchasing Energy from the Charged Supply Company
	Green Energy Cost	Distribution Fee	Capacity		Green Energy + Distribution	Reactive Energy
	Green Energy Cost	Distribution Fee	Güç Cost	Güç Excess Fee	Single Stroke	Reactive Energy
	kr/ kWh	kr/ kWh	kr/ Ay/ kW	kr/ Ay/ kW	kr/ kWh	kr/ kVARh
Medium Voltage
Double Term
Industry	405, 9469	14, 7972	491, 7791	983, 5582	420, 7441	48, 2956
Public and Private Services Sector and Others	405, 9469	23, 0611	791, 7604	1.583, 5208	429, 008	48, 2956
Domicile	405, 9469	22, 8419	772, 1378	1.544, 2756	428, 7888
Agricultural Activities	405, 9469	18, 9925	764, 0998	1.528, 1996	424, 9394	48, 2956
Lighting	405, 9469	22, 1336	786, 9972	1.573, 9944	428, 0805
Monomial
Industry	405, 9469	16, 3448			422, 2917	48, 2956
Public and Private Services Sector and Others	405, 9469	28, 766			434, 7129	48, 2956
Domicile	405, 9469	28, 2039			434, 1508
Agricultural Activities	405, 9469	23, 6477			429, 5946	48, 2956
Lighting	405, 9469	27, 6100			433, 5569
Low Voltage
Monomial
Industry	405,9469	25,2888			431,2357	48,2956
Public and Private Services Sector and Others	405,9469	34,2716			440,2185	48,2956
Domicile	405,9469	33,5187			439,4656
Agricultural Activities	405,9469	28,1603			434,1072	48,2956
Lighting	405,9469	32,8247			438,7716
Transmission System Users
Green Energy Cost
kr/kWh
405,9469

New Subscription

Opening a Business Electricity Subscription